Nope! Our website care plan is monthly, quarterly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month, quarter or year that’s paid for 🙂

If we’re building your website, there is no set up fee as long as it’s within a 90 day period!

If, after 90 days, you’d like to join our maintenance plan at any level, there is a $175 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

If we’re onboarding a website we did not design, there is a $300 setup fee as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.

We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

We’ll always try to get your updates done within your allocated hours to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!

This will be on you unfortunately. Once the website is handed over to you it’s fully your responsibility to manage and keep it secure if you’re not on a website maintenance plan with us.

We work to take the proper precautions and put the proper tools in place to prevent any website hacks to your website. In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we don’t take responsibility for this. We will however do everything we can to work with you to  rectify the situation immediately. We’re your partner and want you to know that you’re not alone. You can have the peace of mind to know what you don’t have to worry and have experts that are right here with you at every step.

We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.

Nope on that one, sorry. 🤷🏾‍♀️ The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

Your monthly time covers updates and content additions to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted if you have a website care plan with us!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our monthly care plan discounted hourly rate or a separate fixed project!